A Division of Fit-ex Ltd
ASHTEAD INTERIORS is a division of Fit-ex Ltd. We are completely dedicated to your
total satisfaction. If you have any suggestions or comments please email us at ashteadinteriors@aol.com.
Making A Purchase
Your contract will be with Fit-ex Ltd.
We accept most credit and debit cards but not American Express or Diners Club, Cheque and Stirling or Euro Cash is also acceptable.
Guarantee of Quality: We guarantee that all products featured on our web site are
of the highest quality. .
Retention of Title: This remains with us until the goods
are paid for in full.
Responsibility for Local Taxes & Duties: These are the responsibility
of the shopper or recipient in the country of destination.
Application of Value Added
Tax (VAT): VAT is included in the cost of each product where applicable.
Order Confirmations:
Mail order items are confirmed by email and in hard copy. Showroom ordres are confirmed
with a hard copy receipt of your 50% deposit.
Stock Levels: As far as is reasonably possible, all products featured on the web
site are in stock and available at the time of ordering.
Confirmation of Despatch:
Confirmation of despatch of orders will be sent by e-mail on despatch or shipment
of all orders.
Invoices: Will be sent when goods are paid for in full
Cancellation
Once an order has been placed by paying your 50% deposit Fit-ex Ltd cannot cancel
the order.
Made to measure items cannot be returned, see Returns Policy below.
Delivery
Delivery Methods & Times: We only despatch our products by UK couriers or UK 1st
class post, to ensure that items are handled carefully! With the exception of weekends,
Christmas period and Bank Holidays, we aim to process your order as swiftly and efficiently
as possible. Normally orders are dispatched within 6 to 8 weeks after your order
is received. Orders to other countries may take longer.
Delivery Charges: Delivery
is free for orders to the UK mainland.
For orders of one roll of wallpaper there
is a charge of £14.50.
Back Orders
If your item is out of stock and going to be longer
than the estimated delivery times shown on the site we will advise you of the delay
by e-mail fax or telephone, with the option to cancel the order if required.
Credit
Card Security
Credit Card Security: We know of no documented cases of credit card
fraud using our shopping system over the Internet or in our showroom. All credit
card numbers are encrypted in the software when the order is placed using 2048 bit
encryption systems. They are not held in clear text on any web site.
Guarantee
We
guarantee your satisfaction. Please contact us if you would like to return a product,
goods can only be returned if they have been damaged in transit and a replacement
will be dispatched to you on out normal delivery terms above.
Goods must be in their
original packaging. Once we have received and checked them we ill authorise a remake
only if the damage can be proved to have happened in transit. We regret that any
carriage costs cannot be credited.
Reaching Us
If you need to reach us, please email
us on ashteadinteriors@aol.com alternatively, use the following contact details:
-
Phone: 01372 271010 (Monday to Friday 9am to 5pm.) If the line is busy you will
be directed to our answer phone. Please leave a message and we will contact you.
Postal Address: Fit-ex Ltd, 6 Craddocks Parade, Ashtead, Surrey, KT21 1QL.
Order
Enquiries:
To follow up on the delivery of a product or for any enquiries please
contact us.
Returns Policy
Returns must be made within 24 hours of receiving delivery
and items must be unused and in their original packaging.
When we have received the
goods and checked them we will re-order the damaged item(s).
Please note: Returned items should be sent back by carrier.
Returns Procedure
Please
contact us to let us know you are returning any items.
We will need to know your
order reference, the name or code of the items you are returning and the date you
ordered.
We will then give you the address to return the items to.
ASHTEAD INTERIORS, 6 Craddocks Parade, Ashtead, Surrey, KT21 1QL 01372 271010 ashteadinteriors@aol.com
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